FAQ

WHEN WILL MY ORDER ARRIVE?

We currently ship standard (economy) shipping through UPS, USPS or DHL (depending on most appropriate for your region).  An email will be sent on completion of order and again when order is shipped along with a tracking number. 

Production (printing time): 1-3 business days

Estimated Shipping time: 3-8 business days

Estimated window from order placed until order arrives: 5-10 business days.

DO YOU OFFER EXPEDITED SHIPPING?

Currently we do not offer expedited shipping.

WHAT SHOULD I DO IF MY ORDER IS DAMAGED OR MISSING?

Please send us an email if your order has not arrived after 12 days of ordering so we can help track it down.  If your order is damaged, please send us an email with photos of the damages and we will work with you to resolve the issue. 

DO YOU SELL FRAMES?

Currently we do not sell frames but we hope to soon! Subscribe to our email list and be the first to know when we sell framed artwork that is ready to hang. (Our email subscription form can be found at the bottom of the site).

IS THERE A DIFFERENCE IN PHOTO SIZE AND PAPER SIZE?

Yes, your order will be represented by the paper size.  Each print has contains the artwork + a 2.5 inch white border for the best fine art aesthetic.  If you chose to frame your print, use the paper size as a reference. 

WHAT IS YOUR RETURN POLICY?

All sales are final.  Orders may be cancelled within 24 hours. For damaged or missing items, please email info@alturaprints.com so we can help you resolve any issues.

HOW DO I SUBMIT MY PORTFOLIO?

We love working with photographers striving for new heights. Please send us an email here and we will get back to you.